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Last Updated: June 2026

Thank you for supporting Donny the Disc Golfing Dingo! We want every customer to have a positive experience. Please review our shipping, return, and refund policies below.

 

Merchandise Production Times

Many of our merchandise items are produced using print-on-demand services. Most orders are produced within 2–3 business days before shipping.

During busy periods, holidays, or high-volume seasons, production may take 3–4 business days or longer.

 

Shipping Times

Once your order has been produced, shipping times will vary based on your location and the shipping method selected during checkout.

Estimated delivery times provided during checkout are estimates only and are not guaranteed delivery dates.

 

Order Tracking

Tracking information will be provided whenever available once your order has shipped.

 

Shipping Delays

We are not responsible for shipping delays caused by:

• Weather conditions

• Carrier delays

• Holidays

• Customs processing

• Incorrect shipping information provided by the customer

• Circumstances beyond our control

 

Digital Download Policy

Digital products are delivered electronically and are available immediately after purchase.

Most digital downloads include high-resolution PDF, JPG, and PNG files unless otherwise noted.

Customers are responsible for downloading and saving their files after purchase.

If you experience difficulty accessing your files, please contact us and we will be happy to assist.

 

Merchandise Returns

Because many of our products are custom-made through print-on-demand production, we generally do not accept returns or exchanges for:

• Incorrect size selections made by the customer

• Buyer remorse

• Preference changes

• Accidental purchases

Please review product descriptions, sizing information, and order details carefully before placing your order.

 

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will review the issue and work with you to provide a replacement or appropriate resolution.

 

Digital Downloads Refunds

Due to the nature of digital products, all digital download sales are final and non-refundable once files have been delivered or downloaded.

 

Merchandise Refunds

Refunds may be approved for merchandise orders in situations involving:

• Damaged products

• Defective products

• Incorrect items received

Approved refunds will be issued to the original payment method whenever possible.

 

Order Cancellations

Orders may be canceled only if production has not yet begun.

Once a print-on-demand item has entered production, the order can no longer be canceled or modified.

 

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, please visit our Contact page and send us a message. We strive to respond to all inquiries within 48–72 business hours.

Thank you for supporting Donny the Disc Golfing Dingo and joining us on our adventures!